AI for companies that send people to locations.
Security, cleaning and other field service companies run on planning, people and paperwork. Staff questions, shift changes, incident reports and certificates that expire per person keep coordinators busy all day. Palmline Labs builds AI that handles that flow on the channels staff already use, connected to the planning and HR systems behind it.
Palmline Labs · Security and field services- Coordinators answering the same staff questions about shifts, locations and post instructions
- Sick reports and shift swaps arriving by phone and message at all hours
- Permits, badges and trainings that expire per person, tracked in a spreadsheet
- Incident reports written in free text, retyped into reports for clients
AI for security and field services, in practice.
Staff questions on WhatsApp
Employees ask about their schedule, location or post instructions and get an answer from the planning system, in their own language, at any hour.
Shift changes and sick reports
Absences and swap requests are taken in the chat, checked against the planning rules, and passed to the coordinator with a proposed solution.
Certificates that never lapse unnoticed
An agent watches every permit, badge and training per person and warns the employee and the planner well before anything expires, so nobody stands on a post without the right papers.
Incident reports, structured
Staff report incidents by message, photo or voice; the AI turns that into a structured report for the client file.
Client questions answered
Clients ask about planned coverage, reports or changes and get answers from the same data, with escalation to the account manager when needed.
Something else that eats time?
We map where time goes in your firm during a fit check, with no contract if it is not a match.
Built from these modules
- AI Order Desk →Customers ask, book and order on WhatsApp or email. The AI answers in their language, checks your systems and hands over to a person when it should.
- Custom agents →Agents that watch, act and escalate: chasing invoices, flagging expiring documents, routing leads, preparing the work your team now does by hand.
- Intelligence layer →Ask your business anything. One AI connected to accounting, ERP, operations, bank and CRM, answering with your real numbers.
Typical systems it connects to
- Planning and scheduling software
- Time registration
- HR and payroll
- Client portal
- WhatsApp Business
Your exact systems are mapped during the fit check. If it has an API or an export, we can usually work with it.
The same approach runs in production at Troom, a Belgian private-driver service, where a WhatsApp AI handles 93% of booking conversations without a person. Read the case →
Questions, answered.
Does our staff need a new app?
No. The AI works on WhatsApp and email, the channels staff already use.
Can it handle several languages?
Yes. The AI answers in the language the employee writes in, which matters in multilingual teams.
Who decides on shift changes?
Your planning rules and your coordinators. The AI collects the request, checks it and proposes a solution; a person approves where your rules require it.
Want this AI in your company?
Thirty minutes, no pitch. We’ll tell you honestly if it fits.