AI for manufacturers who sell through dealers and projects.
Manufacturers that sell through dealers, architects and project partners deal with enquiries from very different audiences, in many languages, about thousands of product variants. Palmline Labs builds AI that answers and routes those enquiries, takes dealer orders and keeps everyone informed, connected to your ERP and product information.
Palmline Labs · Manufacturers with dealer networks- Contact forms from consumers, dealers and professionals that someone routes by hand
- Dealers asking for prices, availability and order status by email and phone
- Product questions about variants and specifications that only a few people can answer
- After-sales and warranty requests arriving without the information needed to handle them
AI for manufacturers with dealer networks, in practice.
Every enquiry to the right place
The AI recognises whether a consumer, dealer, architect or project partner is writing, answers what it can in their language, and routes the rest to the right team with a summary.
Dealer orders and order status
Dealers order and ask about status by message or email; the AI checks your ERP and replies with confirmed information, or prepares the order for approval.
Product questions answered from your PIM
Questions about variants, dimensions, materials and lead times are answered from your product information system, not from memory.
After-sales with the right information
Warranty and service requests are collected with photos, order numbers and product details before they reach your team.
Insight across channels
Management asks about dealers, regions, products and projects in plain language, answered from ERP and CRM data.
Something else that eats time?
We map where time goes in your firm during a fit check, with no contract if it is not a match.
Built from these modules
- AI Order Desk →Customers ask, book and order on WhatsApp or email. The AI answers in their language, checks your systems and hands over to a person when it should.
- Intelligence layer →Ask your business anything. One AI connected to accounting, ERP, operations, bank and CRM, answering with your real numbers.
- Custom agents →Agents that watch, act and escalate: chasing invoices, flagging expiring documents, routing leads, preparing the work your team now does by hand.
Typical systems it connects to
- ERP (e.g. SAP Business One)
- PIM (e.g. Akeneo)
- CRM (e.g. Zoho)
- Webshop
- Dealer portal
- Email and WhatsApp
Your exact systems are mapped during the fit check. If it has an API or an export, we can usually work with it.
The same approach runs in production at Troom, a Belgian private-driver service, where a WhatsApp AI handles 93% of booking conversations without a person. Read the case →
Questions, answered.
Can it handle several languages and countries?
Yes. The AI answers in the language of the person writing and can apply different rules per country or dealer.
Does it work with our product information system?
Yes, if it has an API or export. Answers about products then come from your own product data.
Will dealers still talk to our people?
Yes. The AI handles routine questions and orders, and hands relationship moments and complex projects to your team.
Want this AI in your company?
Thirty minutes, no pitch. We’ll tell you honestly if it fits.