An AI that takes customer requests and orders on WhatsApp and email.
The AI Order Desk is the customer-facing channel of your business. It answers questions, takes bookings and orders in plain language, checks availability and prices in your own systems, confirms in writing, and hands the conversation to your team when a human touch is worth more.
Palmline Labs · Module A- Customers wait for answers outside office hours, or give up
- Your team retypes requests from WhatsApp and email into other systems
- The same questions take up hours every week
- Orders arrive incomplete and need a round of follow-up questions
How the aI Order Desk works.
Understands the request
Customers write the way they talk, in their own language. The AI works out what they want and asks only for what is missing.
Checks your systems
It looks up prices, availability, customer history and rules in your own systems, so answers are correct rather than plausible.
Confirms and records
Bookings and orders are confirmed in writing and created directly in your systems, without anyone retyping them.
Hands over when it matters
Complaints, unusual requests and high-value moments go to the right person, with the full conversation attached.
Where it fits
- A chauffeur service taking ride bookings end to end on WhatsApp (Troom)
- A wholesaler taking repeat orders from dealers by message
- A clinic or service business handling appointment requests and changes
- A manufacturer routing customer, dealer and professional enquiries to the right team
Typical systems it connects to
- WhatsApp Business
- Booking and order systems
- CRM
- ERP
- Payment providers
Your exact systems are mapped during the fit check. If it has an API or an export, we can usually work with it.
AI Order Desk: questions, answered.
Is the AI Order Desk a chatbot?
No. A chatbot follows scripted menus. The AI Order Desk understands free text, checks your real systems, creates the booking or order, and knows when to hand over to a person.
Which channels does it work on?
WhatsApp and email are the usual starting points. Other channels can be added on the same AI.
What happens when the AI is unsure?
It hands the conversation to your team with the full context, instead of guessing.
- Intelligence layerAsk your business anything. One AI connected to accounting, ERP, operations, bank and CRM, answering with your real numbers.
- Custom agentsAgents that watch, act and escalate: chasing invoices, flagging expiring documents, routing leads, preparing the work your team now does by hand.
Want an aI Order Desk in your company?
Thirty minutes, no pitch. We’ll tell you honestly if it fits.